Refund Policy

Effective Date: 09.07.2025

At Gürsoy Machinery, we take pride in offering reliable industrial machinery sourcing and trade consultancy services between the EU and Turkey. Customer satisfaction and trust are core to our values.

This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Policy

Due to the nature of our services (including consultancy, sourcing, coordination, and international logistics), all transactions are considered final once a service agreement is initiated or fulfilled.

However, we do offer refunds under specific conditions detailed below.

2. Refund Eligibility

You may be eligible for a full or partial refund if:

A service was not delivered due to an error or failure on our part
There was a miscommunication or oversight caused by us that affected the agreed outcome
The machinery sourced was not as specified in the final agreement, and this deviation was our responsibility
A project was canceled before work began, and payment was already made

3. Refund Exclusions

Refunds are not applicable in cases where:

The issue was caused by incomplete or inaccurate information provided by the client
Delays or changes resulted from customs, international regulations, or third-party suppliers beyond our control
Work has been completed and delivered as agreed upon

4. Refund Process

If you believe you are eligible for a refund, please contact us with:

Your full name and company name
Description of the issue
Date of payment and service
Any relevant documents (invoices, agreements, etc.)

We will review your request within 5–7 business days.

Approved refunds will be processed via the original payment method within 10 business days.

5. Contact Us

For refund-related questions or concerns, please contact us at:

Harun Taha Gürsoy
haruntahag@outlook.com